
What customers say...
Frequently Asked Questions
How long will it take for my order to be delivered?
How long will it take for my order to be delivered?
We do our best to deliver your order as quickly as possible. The average delivery time is:
EU – 4 to 10 days
UK – 5 to 11 days
USA – 6 to 11 days
This depends on the product and the local supplier.
There is an important reason for this: at Frivola, we consciously choose a more sustainable approach. Instead of ultra-fast shipping with a large ecological footprint, we work with a customized and optimized shipping system.
What is Frivola's return policy?
What is Frivola's return policy?
At Frivola, you have 14 days to return your order, starting from the day you received your package. The product must be returned unused, undamaged, and in its original packaging.
Do you want to return an item? Please contact our customer service first so we can provide you with the correct return instructions. After receiving and inspecting the returned product, we will refund the purchase amount via the original payment method.
Please note: the cost of return shipping is borne by the customer, unless the item is damaged or incorrectly delivered.
What materials do you use?
What materials do you use?
We use different materials, such as stainless steel, acrylic and textile.
Are Frivola jewelry waterproof?
Are Frivola jewelry waterproof?
Our stainless steel jewelry, without the use of other materials, is waterproof.
Are the jewelry suitable for sensitive skin?
Are the jewelry suitable for sensitive skin?
All our stainless steel jewelry is hypoallergenic and nickel-free. Perfect for people with sensitive skin.